December 5, 2019 - Previously, subtasks did not properly populate when creating them from Smartsheet. Now, you can add subtasks to an issue from Smartsheet and they will be populated within Jira correctly.
Process
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Select an issue you wish to create a subtask of.
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Insert a row below it.
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Select the issue type and change to “Sub-task”, and fill out the Description field, Summary, etc. (We recommend ensuring the Issue Type column is locked to a pick-list of the correct values; i.e. usually Epic, Story, Bug, Task, Sub-task.)
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Select (or mass select) the “issue key” column, and indent it. (This will denote issue hierarchy and ownership within Smartsheet, so other issues around organization being overwritten do not occur; you must also select the issue type before you indent it, or cell indentation will not be available.)
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This will allow you to create the sub-task from Smartsheet and correctly populate it to the parent issue in Jira.